The owner of this family-owned business, over the past 40-plus years, is finally looking to retire. He has built a company with a long-standing reputation, both online and in the communities in which he serves, with extremely high customer service scores. This is not just a pride point but the one thing he has contributed to the business’s success over the past 4 decades. This reputation leads him to only spending 5 thousand dollars or less on marketing and advertising each month. This amount is nowhere near the amount that is typically needed to be spent on an HVAC company of this size.
This business boasts a 65% residential and 35% commercial split in its business. While the owner has everything it needs to have an even larger percentage of commercial accounts and he has had in the past, he believes his residential clients have been the key to the success of the company. When he speaks of that part of the business, he talks of leading with the highest degree of integrity and transparency with his clients. To that end, he maintains a large tech crew. These employees are paid a high wage to deliver top-notch customer service. They go home with a fleet of over 30 fully stocked vans every day and are paid to go home with pagers overnight as well, in case they need to be dispatched in emergencies.
The business maintains a complement of over 40 full-time employees that consists of several of the following: service technicians, installers, salespeople, estimators, dispatchers and CSRs.
This business runs like a well-oiled machine due to the key men of each department having been with the company for many years and having the full trust of the company. These key men are the heads are the GM, Install Manager and Service Manager who run the day-to-day operations of the business.   This allows the owner to enjoy a semi-absentee ownership lifestyle with a cursory oversight position that allows him to spend little time each week on the business to “trust but verify” the operation of the entire business.  This level of excellent customer service leads to a lack of competitors as they claim an over 70% success rate with clients using their services without seeking alternate quotes from other HVAC companies.
The business has over 10,000 residential clients, with 3,000 of the company’s customers on annual maintenance contracts. This leads to over ten thousand clients a year, generating the business’s consistent revenue year over year for decades.
This business is offered with real estate. There are several buildings on site, each having a distinct purpose in support of the business. The property is valued at between $500 and $700 thousand dollars, but a full appraisal would determine the hard value.
On the property, you will see an office and a warehouse that houses the CSR staff, along with an attached warehouse that houses tools and inventory. Another building on site houses a full metal machine shop and a plasma machine. Across the road, they have another small 4,000 square foot warehouse, which contains other tools such as a forklift and scrap. In addition to their ability to produce much of their own Sheet metal, they have excellent terms with all their suppliers. They are known to pay on time every time and have a great reputation as such.
Voted best in service many years in a row, this company boasts low employee turnover. They offer competitive salaries and benefits, including an IRA with company match and health insurance.
As previously mentioned, the owner is looking to retire and sell the business and property together. He will support the transition to the new owners as needed. He is looking for a quick sale, and those who bring cash to the table and are willing to close quickly can step to the front of the line.